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Eddie Bauer Langley Set

Date: 2015-08-21
Tags: furniture

I sent this to Target and Dorel Living because of the experience I’ve had with their dresser.

My wife and I received a Langley Dresser and Crib in expectation of our first child. The assembly of the crib was made simple, sturdy, and quick by the length of the bolts, and metal counter-screws already in the crib frame. I was quite glad it was not a lock-and-cam system that plagues cheaper items, as they always seem to wobble after a while. The dresser, on the other hand, has been a complete nightmare. The first step has cross beams being mounted to the middle section of the dresser with lock-and-cam faster, whose screw-locks never stabilize and just continue to turn as I attempt to tighten them and cams never lock as well as they should compared to an actual screw, or worse, the cross beams are simply sitting on a peg, in a hole too large to prevent movement. Moving onto the second step, and praying that everything from the first step doesn’t just fall apart because nothing is adequately fastened (or fastened at all!) for what should be the core of the crib and the nuclease that the rest of the piece is assembled to, I found my prayers were not answered, and in attempting to attach one of the 5 crossbeams the core shifted, pulling out the plastic anchors I had already screwed and cammed into place. Especially after a simple, quick, and sturdy assembly process with the crib, I expected the same simple, quick, and sturdy process with the dresser and was greatly surprised and very displeased at the shoddy and inadequate fastening system provided with the dresser. I expect as much from sub-$100 pieces of furniture, but not something that’s suppose to be of better quality — otherwise why would I have bought it? Beyond the shoddy and inadequate fastening system for a dresser with a long expected lifetime, I am beyond worried that a part designed to hold a screw-lock in position could be pulled out with such little force, that is the middle section twisting because nothing is tightly fastened to it. I will more-than-likley end up using wood glue to secure the part that detached and any others that continue to. Moreover, I am also planning on purchasing larger screws that I can use to fasten the dresser properly. While the crib is exactly what I expected, the dresser was worlds apart. I cannot in good conscience recommend this set to anyone.

UPDATE (2015-08-23):

hello James, I’m sorry to hear about the trouble you had with the crib you bought at Target. I know how frustrating it can be when an item doesn’t work out. We’re always looking for ways to make the Target experience better for every guest. I’ll be sure to share your comments with our Merchandising team for further review with our buyers. In the meantime, we’ll keep working to provide you with the high quality merchandise you’ve come to expect at Target. Thanks for writing. Hearing about your experience is important to us. Sincerely, Gagan Target Guest Relations www.target.com

Thanks for actually reading my complaint and not just skimming the first line for a product name! /s Also, I’d rather not be contacted if all I’m getting is a form letter.